Shipping & Returns

1. Delivery Coverage

We ship to most pin codes across India through trusted courier and logistics partners. Remote or non-serviceable areas may experience longer delivery times or require alternative arrangements.

2. Shipping Charges

Standard shipping charges apply as follows:

• Orders below ₹5,000: flat shipping charge of ₹199.
• Orders of ₹5,000 and above: free standard shipping (unless stated otherwise at checkout).
• Bulk and HoReCa orders may have customised freight charges quoted separately.

3. Order Processing

Orders are typically processed within 2–4 business days after payment confirmation. Processing may take longer during peak seasons, festivals, or for customised/bulk orders. You will receive an email confirmation with your order number.

4. Delivery Timelines

Estimated delivery times vary by location:

• Metro cities: 3–7 business days after dispatch.
• Tier 2/3 cities: 5–10 business days after dispatch.
• Remote areas: 7–14 business days after dispatch.

5. Order Tracking

Track your order anytime using your order number and email on our Order Tracking page (/shop/track). Tracking details are shared once the order is dispatched.

6. Delivery Issues

If your package arrives damaged, tampered, or incomplete, please notify us within 48 hours of delivery with photos of the outer packaging and product. We will investigate and arrange a suitable resolution.

7. Return Eligibility

Returns are accepted only for manufacturing defects or items damaged in transit, subject to verification:

• Report the issue within 48 hours of delivery with clear photographs.
• Product must be unused and in original packaging where applicable.
• Return request must include order number and reason for return.

8. Non-Returnable Items

The following are not eligible for return unless proven defective:

• Customised, engraved, or made-to-order products.
• Products used commercially after delivery.
• Items without original packaging or with missing accessories.
• Perishable or hygiene-sensitive products once opened.

9. Refunds & Exchanges

Approved returns may be resolved via replacement, store credit, or refund to the original payment method. Refund processing typically takes 5–10 business days after we receive and inspect the returned item. See our Refund Policy page for full details.

10. Bulk & HoReCa Orders

Hotels, restaurants, cafés, and catering businesses placing bulk orders receive dedicated support for logistics, delivery scheduling, and volume pricing. Contact our team before placing large orders for customised terms.

11. Contact for Shipping & Returns

For shipping or return queries, email info@satkaarhospitality.com or call +91 7007012339 with your order number.