Privacy Policy

1. Information We Collect

We may collect the following categories of information depending on how you interact with our platform:

• Identity & contact: name, email, phone number, business name, city, and delivery address.
• Account data: login credentials for shop accounts, employer accounts, and job seeker profiles.
• Order & transaction data: products ordered, payment method, order status, and billing details.
• Recruitment data: resume/CV, work experience, job preferences, employer listings, and application history.
• Communications: messages sent via contact forms, WhatsApp leads, and customer support inquiries.
• Technical data: IP address, browser type, device information, and pages visited (via standard server logs).

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Processing and fulfilling product orders, including delivery and invoicing.
• Managing shop accounts, order tracking, and customer support.
• Operating the hospitality recruitment platform — employer registration, job listings, and applications.
• Sending transactional emails (order confirmations, status updates, password resets).
• Improving website performance, security, and user experience.
• Complying with applicable laws, tax requirements, and legal requests.

3. Legal Basis for Processing

We process personal data based on your consent (e.g. account registration), contractual necessity (e.g. fulfilling orders), legitimate business interests (e.g. fraud prevention), and legal obligations where applicable under Indian law.

4. Payment Information

Online payments are processed through secure third-party payment gateways such as Cashfree. We do not store full card numbers or UPI PINs on our servers. Payment providers handle card/UPI/net banking data according to their own privacy and PCI-DSS compliant policies.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share information only with trusted service providers who assist us in operating our business:

• Payment processors (e.g. Cashfree) for secure transactions.
• Courier and logistics partners for order delivery.
• Email and hosting providers for communications and infrastructure.
• Cloud/database hosting for secure data storage.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, including order records (as required for accounting/tax), recruitment profiles (while accounts are active), and support communications. You may request deletion subject to legal retention requirements.

7. Data Security

We implement reasonable technical and organisational safeguards — including encrypted connections (HTTPS), access controls, and secure authentication — to protect your information. However, no method of transmission over the internet is 100% secure.

8. Cookies & Tracking

Our website may use essential cookies and local storage for session management (e.g. shopping cart, login tokens). We do not use invasive third-party advertising trackers. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

9. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, contact us at info@satkaarhospitality.com. We will respond within a reasonable timeframe.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us for removal.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or data requests, contact Satkaar Hospitality at info@satkaarhospitality.com or +91 7007012339. You may also use our Contact page at /contact.